What We Collect and Why We Use It
When you open an account with pp9, we collect the details you submit during registration — your name, email address, date of birth and contact number. When you fund your account through bKash, Nagad or Rocket, we record the transaction reference and wallet identifier tied to
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that payment, not your full mobile banking credentials. We use this information to verify your identity, process withdrawals back to your nominated wallet, and flag any unusual activity on your account. We also collect device and session data — the browser type, IP address and pages
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visited — to keep your session secure and to diagnose any login or payment issues you report. We do not sell, rent or trade your personal data to marketing companies. Third parties we do work with — such as payment processors handling your bKash or Nagad
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transfer — receive only the minimum data needed to complete that specific transaction. Data related to your deposit and withdrawal history is retained for as long as required by applicable financial record-keeping obligations, after which it is deleted or anonymised. You can request a copy of
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the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.